Method
Our Processes are Pragmatic, Not Dogmatic
At Inflecto we know that no two software projects are the same, and we treat them that way. Instead of following rigid rules, we adapt our approach to fit each project’s unique needs.
We are inspired by the Lean Startup movement and the Agile Software Development principles. At their core, both philosophies emphasize the same thing: work in small, quick cycles, deliver something tangible as soon as possible, and learn from real feedback.
This means we don’t wait until a project is “perfect” to show our work. We build, test, learn, and repeat. If something isn’t working, we adjust quickly—sometimes adding extra tools or checkpoints to keep things on track.
By combining flexibility with fast, iterative delivery, we make sure our projects not only meet expectations but evolve in the right direction—keeping our clients involved and our software effective from day one.
Discovery
Research, Plan & Define Scope
Every successful system starts with shared understanding. Our Discovery process is where we replace unknowns with clarity and transform ideas into an agreed path forward.
Discovery is a collaborative, iterative engagement designed to explore your goals, constraints, and opportunities. Through focused meetings and hands-on design workshops, we work with your team to gather requirements, challenge assumptions, and surface the questions that matter most.
From there, we design a proposed solution and document it in a draft scope. This is not about locking in fine technical detail or premature implementation decisions. Instead, we focus on defining what needs to be built, why it matters, and how we broadly plan to deliver it. The draft is refined through discussion and iteration until all parties share confidence in the direction.
The outcome of Discovery is a clear, agreed foundation. Depending on your needs and the status of our engagement this results in one of the following:
- A Proposal
- A System Enhancement Statement of Work (SOW)
- A Research & Development SOW
The true value of Discovery lies in removing large uncertainties early. By aligning on scope, priorities, and a high-level implementation approach, we reduce risk, avoid costly surprises, and ensure the next phase moves forward with purpose.
Discovery gives everyone the same map before the journey begins.
Delivery
From Plan to Working Software
Delivery is where the agreed plan becomes real, usable software. Guided by the scope and implementation approach defined during Discovery, we focus on delivering value early and refining it continuously.
Work is broken into small, meaningful increments that are designed, built, tested, and reviewed in short cycles. This allows progress to be visible, priorities to remain flexible, and feedback to shape what comes next. Rather than disappearing for months and returning with surprises, we keep you close to the work and involved in key decisions as it evolves.
Throughout Development, we maintain a steady rhythm of planning, delivery, and review. You’ll see working software regularly, have opportunities to validate assumptions, and help steer the direction as new insights emerge. Changes are expected and welcomed, as long as they serve the agreed goals and fit within the defined scope.
Quality is built in, not inspected at the end. Testing, technical discipline, and documentation happen alongside development to ensure the system is reliable, maintainable, and ready to grow.
The result of the Development phase is not just completed tasks, but a functioning system that reflects the original intent, adapts to real-world learning, and is ready for release or further enhancement.
Maintenance
Continuous Improvement
Maintenance is how we protect your investment and help your software stay healthy, secure, and relevant over time. Rather than a reactive support model, we take an active, ongoing role in keeping your system running smoothly and improving it as the world around it changes.
Automated monitoring watches your software around the clock, allowing us to detect and resolve many issues before end users ever notice. Bugs and performance concerns are addressed early, often quietly, without disruption to day-to-day operations.
We typically operate as second-line support, working closely with your team or service desk to investigate and resolve deeper technical issues. First-line support can also be provided where required, giving you a single, accountable partner when that makes the system simpler to run.
Maintenance is not just about fixing what breaks. We regularly update the frameworks, libraries, and components that underpin your software, ensuring it remains secure, stable, and aligned with modern best practices. This prevents gradual decay, reduces security risk, and avoids the slow slide into legacy systems that are expensive to change later.
The process is deliberately iterative. We review what’s working, identify opportunities for improvement, apply targeted enhancements, and measure the results. Over time, this cycle of observation, adjustment, and optimisation keeps the system resilient, efficient, and ready for what’s next.
Maintenance is continuous improvement in motion: small, considered changes that compound into long-term reliability and value.