Rostering & Scheduling

Efficient rostering and scheduling is more than assigning shifts—it’s a complex optimisation problem that balances demand, employee availability, regulatory compliance, and business objectives. Our expertise in rostering and scheduling systems combines domain experience in home care, hospitality, and call centres with advanced optimisation algorithms to produce schedules that work for both operations and people.

We have designed and delivered solutions that:

• Ensure adequate coverage for critical services
• Minimise operational costs and overtime
• Optimise staff satisfaction and fairness
• Adapt to changing demand or unexpected absences

What We Do

Our rostering and scheduling capabilities are applied wherever staffing complexity meets operational risk:

• Home Care Services
  Scheduling carers efficiently across multiple clients, balancing travel time, skills, and regulatory requirements.
• Hospitality & Service Industries
  Creating fair, compliant rosters that respond to peak periods and staff preferences.
• Call Centres & Contact Operations
  Optimising staffing against forecasted call volumes, service-level agreements, and shift constraints.
• Multi-Site & Multi-Role Scheduling
  Handling complex scenarios where employees work across locations, roles, or time zones.

Techniques & Approaches

We combine operational insight with advanced optimisation techniques to deliver practical schedules:

• Forecast-Driven Staffing
  Using historical data, predictive models, or external drivers to anticipate demand and plan accordingly.
• Optimisation Algorithms
  Leveraging genetic algorithms, ant colony optimisation, and custom heuristics to maximise coverage, reduce cost, and balance staff allocation.
• Constraint Handling
  Integrating rules such as labour laws, skill requirements, leave entitlements, and staff preferences.
• Dynamic & Adaptive Scheduling
  Tools that adjust schedules in real-time or near real-time to account for absences, demand spikes, or operational changes.

What We Deliver

Our rostering and scheduling systems are designed for accuracy, fairness, and operational reliability:

• Optimised rosters and shift allocations tailored to your business and workforce
• Scenario modelling to explore “what-if” staffing plans
• Automated schedule generation with audit trails and reporting
• Integration with HR, payroll, workforce management, or operational platforms
• Visualisation tools for managers and staff to understand schedules and constraints

Our Approach

We approach rostering and scheduling as a practical optimisation challenge:

• We analyse demand patterns, regulatory requirements, and workforce capabilities
• We model operational constraints and objectives using formal optimisation methods
• We deliver schedules that are actionable, auditable, and scalable
• We combine human-friendly interfaces with backend algorithms to ensure managers and staff can interact with schedules confidently

Whether optimising call centre staffing for forecasted call volumes, assigning carers to multiple clients, or planning hospitality shifts across peak periods, we build solutions that improve efficiency, fairness, and reliability.