Managed Services

A project doesn't stop once your product or service is launched. Systems need monitoring, updates, security patching, performance tuning, and ongoing improvement. For most of the projects we are involved with we provide management services so your platform remains reliable, secure, and continuously supported — without you needing to build a large internal operations team.

We operate and improve bespoke systems, cloud applications, and business-critical platforms as an extension of your team.

What’s included

Proactive monitoring and incident response

We keep a close eye on the health of your system with monitoring, alerting, and clear escalation paths. When something goes wrong, we respond quickly, diagnose root cause, and implement fixes that prevent recurrence.

Maintenance, upgrades and security patching

We handle the regular maintenance work that keeps software stable:

• applying security updates and dependency upgrades
• managing hosting and platform updates
• improving performance and reliability over time

Continuous improvement

Managed services isn’t just “keeping the lights on”. We can deliver ongoing enhancements through a structured backlog:

• UX improvements based on user feedback
• new features and integrations
• reporting and operational visibility
• automation to reduce manual work

Documentation and operational clarity

We create and maintain the operational knowledge that makes systems supportable:

• runbooks and support procedures
• architecture overviews
• handover notes and dependency maps

Why managed services

• Reduced operational risk for business-critical platforms
• Predictable support and improvement capacity
• A team that already understands your system
• Better uptime, faster fixes, and fewer surprises