Support

Reliable support protects your customers, your team, and your reputation. Inflecto provides structured support for bespoke software and cloud applications — with clear response processes, practical engineering input, and service levels that match how critical your system is.

What we provide

Monitoring and alerting

We can monitor your systems 24/7 and respond to outages or faults, using appropriate alerting and escalation. Monitoring typically covers:

• uptime and availability
• performance and error rates
• resource utilisation and capacity trends
• key business/operational metrics where appropriate

User support and helpdesk

We run a helpdesk during normal office hours and can provide access to engineers outside these hours via a support mobile number when needed.

We generally provide second line support to named customer contacts but can also provide 1st line support to end users if this is required.

SLAs and service levels

We can operate under agreed SLAs to give you clarity on:

• uptime expectations
• response times
• resolution targets
• escalation routes

Fixes, improvements and root-cause prevention

Support isn’t just reacting — it’s also improving. We aim to:

• diagnose root cause
• implement fixes safely
• prevent repeat incidents through monitoring, tests, and operational changes